Hostel Support Worker
Richmond, London
£32,995

ABOUT US

We are SPEAR, a charity working tirelessly to end homelessness across South West London and beyond. We believe homelessness should be rare, brief, and non-recurring, and we work every day to make that a reality. Our services include street outreach, assessment hubs, supported accommodation, and tenancy support, helping people move off the streets and into safe, secure housing. We take a person-centred, trauma-informed approach, building trust and supporting people to achieve long-term stability and independence.

THE ROLE

You will provide a safe, welcoming, and responsive service for residents within a 14-bed, 24-hour hostel, ensuring their welfare, dignity, and protection at all times during day and evening shifts. The postholder must be able to work shift patterns such as 8am - 4pm or 2pm - 10pm.

You will work with vulnerable adults, remaining alert to risk, responding appropriately to concerns or incidents, and following SPEAR’s safeguarding and risk management procedures.

Working closely with colleagues across the service, you will maintain accurate records, clear communication, and effective handovers to ensure continuity of support between shifts.

You will hold a small caseload of residents, providing key-work support that is person-centred, trauma-informed, and focused on promoting independence, stability, and wellbeing. Your role will help create a calm, well-managed, and supportive hostel environment, where residents feel safe, respected, and encouraged to engage with support and services.

You’ll be part of a welcoming, values-driven charity committed to ending homelessness and supporting staff wellbeing. Benefits include:

- Generous holiday – 26 days, plus public holidays (pro rata), rising by up to five extra days with length of service.
- Wellbeing & EAP – 24/7 Employee Assistance Programme with free counselling, money, and legal advice.
- Health support – Occupational health service and free annual eye test (with contribution towards glasses if required).
- Cycle to Work – Save on a new bike and accessories through salary sacrifice.
- Season ticket loan – Interest-free loan for annual travel passes.
- Moving house day – Extra day’s leave when you move home.
- Financial security – Life assurance (4x salary) and interest-free emergency staff loan.
- Family-friendly policies – Enhanced maternity and adoption pay, plus flexible working options.
- Career development – Ongoing training, learning, and progression opportunities.
- Blue Light Card – Discounts across a wide range of shops, restaurants, and services.

Want to know more about the role? Read the full Job Description now!

At SPEAR, we welcome and encourage applications from everyone, regardless of age, disability, gender, ethnicity, religion and sexual orientation. We are facing diverse problems, so we need diverse people to tackle them.

So, if you’re seeking your next challenge as a Hostel Support Worker, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Hostel Night Worker
Richmond, London
£23,714,23

ABOUT US

We are SPEAR, a charity working tirelessly to end homelessness across South West London and beyond. We believe homelessness should be rare, brief, and non-recurring, and we work every day to make that a reality. Our services include street outreach, assessment hubs, supported accommodation, and tenancy support, helping people move off the streets and into safe, secure housing. We take a person-centred, trauma-informed approach, building trust and supporting people to achieve long-term stability and independence.

ABOUT YOU

You have experience supporting people affected by homelessness or rough sleeping, including those with complex needs such as mental ill-health, substance use or trauma. You bring strong safeguarding and risk assessment knowledge, and you're confident identifying, responding to, and escalating concern promptly.

You are approachable and resilient and able to stay calm in a busy and sometimes challenging environment. You understand the issues, barriers and behaviours that people experiencing homelessness may display, responding with compassion and psychologically informed strategies.

You're skilled at building positive relationships and motivating individuals who may initially be wary of services, and you know how to use de-escalation and support techniques with clients displaying challenging behaviour. You communicate clearly and are committed to confidentiality and professional boundaries. You work well both independently and as part of a team.

THE ROLE

As a Hostel Night Worker, you'll provide a safe, welcoming and responsive overnight service for hostel residents, safeguarding their welfare at all times. Staying alert to risk, you'll respond quickly to incidents and follow SPEAR's safeguarding procedures — taking sole charge of the hostel while on duty.

Working closely with daytime colleagues, you'll keep accurate records and clear handovers, so support continues seamlessly. Your presence overnight helps residents feel secure, respected and supported, in a calm, well-managed environment.

You'll typically work 21:45– 08:45 (hours subject to change) on a rota basis and must remain awake throughout your shift.

OUR VALUES

Everything we do is guided by our values. We're looking for people who are:

- Collaborative
- Aspirational
- Respectful
- Determined
- Visionary

If these values resonate with you, we'd love to hear from you.

YOUR BENEFITS

You’ll be part of a welcoming, values-driven charity committed to ending homelessness and supporting staff wellbeing. Benefits include:

- Generous holiday – 26 days plus public holidays (pro rata), rising by up to five extra days with length of service.
- Wellbeing & EAP – 24/7 Employee Assistance Programme with free counselling, money, and legal advice.
- Health support – Occupational health service and free annual eye test (with contribution towards glasses if required).
- Cycle to Work – Save on a new bike and accessories through salary sacrifice.
- Season ticket loan – Interest-free loan for annual travel passes.
- Moving house day – Extra day’s leave when you move home.
- Financial security – Life assurance (4x salary) and interest-free emergency staff loan.
- Family-friendly policies – Enhanced maternity and adoption pay, plus flexible working options.
- Career development – Ongoing training, learning, and progression opportunities.
- Blue Light Card – Discounts across a wide range of shops, restaurants, and services.

At SPEAR, we welcome and encourage applications from everyone, regardless of age, disability, gender, ethnicity, religion and sexual orientation. We are facing diverse problems, so we need diverse people to tackle them.
Want to know more about the role? Read the full Job Description now!

Housing First Worker
(Full-time, six-month contract)
37.5 hours per week
£33,864 per annum (pro rata)

About Us

We are SPEAR, a charity working tirelessly to end homelessness across South West London and beyond. We believe homelessness should be rare, brief, and non-recurring, and we work every day to make that a reality. Our services include street outreach, assessment hubs, supported accommodation, and tenancy support, helping people move off the streets and into safe, secure housing. We take a person-centred, trauma-informed approach, building trust and supporting people to achieve long-term stability and independence.

A home is the foundation for everything. Join SPEAR’s Housing First team in Wandsworth and help people who’ve experienced rough sleeping to secure and keep a safe, permanent place to live. At SPEAR, you’ll be part of a friendly, skilled charity team dedicated to ending homelessness. We offer comprehensive training, opportunities to progress, and strong wellbeing support—so you can thrive while helping others do the same.

The Role

In this crucial role, your focus will be on the service delivery of SPEAR’s Housing First model. You will work with staff and management teams to deliver this innovative model of housing society’s most vulnerable people, helping us drive forward a collective vision of inclusion and participation across the organisation. Housing First is a SPEAR service that provides independent tenancies with registered social landlords via the council nomination process and intensive personalised support to rough sleepers who have not progressed through any supported accommodation pathway.

Our Values

Everything we do is guided by our values. We're looking for people who are:

- Collaborative
- Aspirational
- Respectful
- Determined
- Visionary

If these values resonate with you, we'd love to hear from you.

About You

You’ll bring experience of supporting people affected by homelessness or other complex challenges, plus the empathy, resilience and practical skills to make a lasting impact. You’ll know how to build rapport, plan support, and work collaboratively with housing and health services. You will build trusting relationships and provide flexible and one-to-one support. You will work in partnership with the London Borough of Wandsworth and local agencies to help people stay housed, improve their wellbeing and help them feel part of the community. You'll respond to changing priorities and manage situations as they arise, making sure services reach those who need them most.

Your Benefits

- Generous holiday – 26 days plus public holidays, rising by up to five extra days with length of service
- Wellbeing & EAP – 24/7 Employee Assistance Programme with free counselling, money, and legal advice
- Health support – Occupational health service and free annual eye test (with contribution towards glasses if required)
- Cycle to Work – Save on a new bike and accessories through salary sacrifice
- Season ticket loan – Interest-free loan for annual travel passes
- Moving house day – Extra day’s leave when you move home
- Financial security – Life assurance (4x salary) and interest-free emergency staff loan
- Family-friendly policies – Enhanced maternity and adoption pay, plus flexible working options
- Career development – Ongoing training, learning, and progression opportunities
- Blue Light Card – Discounts across a wide range of shops, restaurants, and services

At SPEAR, we welcome and encourage applications from everyone, regardless of age, disability, gender, ethnicity, religion and sexual orientation. We are facing diverse problems, so we need diverse people to tackle them.

Want to know more about the role? Read the full Job Description now!

So, if you’re seeking your next challenge as a Housing First Worker, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

We are looking to recruit a Rough Sleeper Navigator Team Leader to join our team, on a 12 Month Fixed Term Contract.

This role is sub-regional, and you will be required to travel
across the following Boroughs to complete your duties:
Richmond, Kingston, Wandsworth, Croydon

ABOUT US

We are SPEAR, a charity working tirelessly to end homelessness across South West London and beyond. We believe homelessness should be rare, brief, and non-recurring, and we work every day to make that a reality. Our services include street outreach, assessment hubs, supported accommodation, and tenancy support, helping people move off the streets and into safe, secure housing. We take a person-centred, trauma-informed approach, building trust and supporting people to achieve long-term stability and independence.

ABOUT YOU

You’ll bring experience of supporting people facing homelessness, rough sleeping or multiple disadvantage, and of managing and developing a team. You’ll be confident handling complex cases, safeguarding and risk, and building strong partnerships with statutory, voluntary and community organisations. With a good understanding of housing pathways, mental health, substance use and trauma-informed approaches, you’ll monitor performance, meet contractual targets and report accurately. Compassionate, resilient and solution-focused, you’ll be flexible to work across boroughs and committed to equality, inclusion and SPEAR’s values.

THE ROLE

You’ll manage and support five Navigators (5.0 FTE) across Richmond and Wandsworth, Croydon and Kingston, ensuring people with multiple complex needs receive person-centred, trauma-informed and psychologically informed support. You’ll oversee referrals, caseloads, assessments and support planning, working closely with our Outreach Teams and statutory, voluntary and community partners.

You’ll provide regular supervision, advise on complex cases, safeguarding and risk, and champion your team’s development and wellbeing. You’ll also monitor performance and outcomes to meet contractual targets and quality standards, and strengthen pathways into housing, health, substance use and social care services, helping people into settled accommodation and sustainable independence.

OUR VALUES

Everything we do is guided by our values. We're looking for people who are:

- Collaborative
- Aspirational
- Respectful
- Determined
- Visionary

If these values resonate with you, we'd love to hear from you.

YOUR BENEFITS

You’ll be part of a welcoming, values-driven charity committed to ending homelessness and supporting staff wellbeing. Benefits include:

- Generous holiday – 26 days plus public holidays (pro rata), rising by up to five extra days with length of service.
- Wellbeing & EAP – 24/7 Employee Assistance Programme with free counselling, money, and legal advice.
- Health support – Occupational health service and free annual eye test (with contribution towards glasses if required).
- Cycle to Work – Save on a new bike and accessories through salary sacrifice.
- Season ticket loan – Interest-free loan for annual travel passes.
- Moving house day – Extra day’s leave when you move home.
- Financial security – Life assurance (4x salary) and interest-free emergency staff loan.
- Family-friendly policies – Enhanced maternity and adoption pay, plus flexible working options.
- Career development – Ongoing training, learning, and progression opportunities.
- Blue Light Card – Discounts across a wide range of shops, restaurants, and services.

At SPEAR, we welcome and encourage applications from everyone, regardless of age, disability, gender, ethnicity, religion and sexual orientation. We are facing diverse problems, so we need diverse people to tackle them.

Want to know more about the role? Read the full Job Description now!

Rough Sleeper Navigator (5x)
12-Month Fixed-Term Contract
£34,365

We are looking to recruit five Rough Sleeper Navigators (5.0 FTE) to join our team for 12 Month Fixed-Term Contracts. They will provide dedicated support to individuals experiencing rough sleeping and multiple disadvantage across the following boroughs:

Richmond & Wandsworth: 2.0 FTE (2 positions)
Croydon: 2.0 FTE (2 positions)
Kingston: 1.0 FTE (1 position)

A full, valid UK driving licence and the ability and willingness to drive as part of the role.

ABOUT US

We are SPEAR, a charity working tirelessly to end homelessness across South West London and beyond. We believe homelessness should be rare, brief, and non-recurring, and we work every day to make that a reality. Our services include street outreach, assessment hubs, supported accommodation, and tenancy support, helping people move off the streets and into safe, secure housing. We take a person-centred, trauma-informed approach, building trust and supporting people to achieve long-term stability and independence.

ABOUT YOU

You’ll have experience working with people experiencing homelessness, rough sleeping and complex needs, providing person-centred support, managing risk and monitoring outcomes. With a good understanding of mental health, substance use, trauma and safeguarding, you’ll build trusting relationships, advocate for clients and work collaboratively with partner agencies. You’re organised, compassionate and resilient, comfortable managing a caseload, and willing to work flexibly, including some outreach outside standard hours. A full UK driving licence is essential.

THE ROLE

The Rough Sleeper Navigator will provide intensive, person-centred support to people sleeping rough with multiple, complex needs, helping them move into appropriate accommodation and towards long-term independence. Working closely with the Outreach Team and partner services, you’ll act as a dedicated point of contact, carrying out health and social care assessments and developing personalised support plans covering housing, health, substance use, benefits, debt and employment. You’ll offer practical and emotional support, advocate for clients and stay with them from the street into settled accommodation, equipping them to sustain it.

OUR VALUES

Everything we do is guided by our values. We're looking for people who are:

- Collaborative
- Aspirational
- Respectful
- Determined
- Visionary

If these values resonate with you, we'd love to hear from you.

YOUR BENEFITS

You’ll be part of a welcoming, values-driven charity committed to ending homelessness and supporting staff wellbeing. Benefits include:

- Generous holiday – 26 days plus public holidays (pro rata), rising by up to five extra days with length of service.
- Wellbeing & EAP – 24/7 Employee Assistance Programme with free counselling, money, and legal advice.
- Health support – Occupational health service and free annual eye test (with contribution towards glasses if required).
- Cycle to Work – Save on a new bike and accessories through salary sacrifice.
- Season ticket loan – Interest-free loan for annual travel passes.
- Moving house day – Extra day’s leave when you move home.
- Financial security – Life assurance (4x salary) and interest-free emergency staff loan.
- Family-friendly policies – Enhanced maternity and adoption pay, plus flexible working options.
- Career development – Ongoing training, learning, and progression opportunities.
- Blue Light Card – Discounts across a wide range of shops, restaurants, and services.

At SPEAR, we welcome and encourage applications from everyone, regardless of age, disability, gender, ethnicity, religion and sexual orientation. We are facing diverse problems, so we need diverse people to tackle them.

Want to know more about the role? Read the full Job Description now!

Tenancy Support Worker
2 Positions available
37.5 hours per week
£31,376

ABOUT US

We are SPEAR, a charity working tirelessly to end homelessness across South West London and beyond. We believe homelessness should be rare, brief, and non-recurring, and we work every day to make that a reality. Our services include street outreach, assessment hubs, supported accommodation, and tenancy support, helping people move off the streets and into safe, secure housing. We take a person-centred, trauma-informed approach, building trust and supporting people to achieve long-term stability and independence.

ABOUT YOU

Working side-by-side with people who are homeless or at risk of it, you'll help them take charge of their journey — setting goals, building skills, and securing the stability of a tenancy they can call their own. Your day-to-day will span everything from crisis intervention and welfare benefits support to leading case reviews with partner agencies, all while managing a caseload with care and accuracy. You'll build the kind of trusting relationships that tackle isolation and exclusion head-on, working creatively and with emotional resilience to overcome whatever challenges arise. If you're driven by making a tangible, lasting difference in people's lives, this is a role where your impact will be felt every single day.

YOUR BENEFITS

- Generous holiday – 26 days plus public holidays, rising to 31 days with length of service
- Wellbeing & EAP – 24/7 Employee Assistance Programme with free counselling, money and legal advice
- Health support – Occupational health service and free annual eye test (with contribution towards glasses if required)
- Cycle to Work – Save on a new bike and accessories through salary sacrifice
- Season ticket loan – Interest-free loan for annual travel passes
- Moving house day – Extra day of leave when you move home
- Financial security – Life assurance (4x salary) and interest-free emergency staff loan
- Family-friendly policies – Enhanced maternity and adoption pay, plus flexible working options
- Career development – Ongoing training, learning and progression opportunities
- Blue Light Card – Discounts across a wide range of shops, restaurants and services

Could this be your next role? Read the full Job Description now!